Refund and Returns Policy
At Triumph TCG, we want every customer to feel confident when they buy Pokémon cards online. We take pride in offering high-quality, authentic products, and we aim to ensure your satisfaction with every purchase.
Please read our Refund & Returns Policy carefully to understand your rights and our procedures.
Eligibility for Returns
Due to the collectible nature of Pokémon cards for sale, we only accept returns under specific conditions:
- The item is damaged during delivery
- You received the wrong product
- The item is significantly different from its description
To be eligible for a return:
- The request must be made within 7 days of delivery
- The item must be unused and in its original condition
- Original packaging must be included
Non-Returnable Items
Certain items cannot be returned to maintain fairness and product integrity:
- Opened booster packs
- Used or damaged items (not caused during shipping)
- Digital or promotional items
- Clearance or final sale products
We encourage customers to review product details carefully before they buy Pokémon cards online.
Return Process
If your order meets the return criteria, follow these steps:
- Contact our support team at support@triumphtcg.com
- Provide your order number and clear photos of the issue
- Wait for approval and return instructions
👉 Returns sent without prior approval may not be accepted.
Refund Policy
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable (unless the error was ours)
We aim to make the process smooth for customers who buy Pokémon cards online from us.
Exchanges
We only replace items if:
- The item is defective
- The wrong product was delivered
If you need an exchange, contact us with your order details, and we will assist you.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos showing the issue clearly
We will review your case and offer a replacement or refund as quickly as possible.
Shipping Responsibility for Returns
- Customers may be responsible for return shipping costs
- We recommend using a trackable shipping method
- Triumph TCG is not responsible for lost return shipments
Order Cancellation
Orders can only be canceled if they have not yet been processed or shipped.
Once your order is shipped, it cannot be canceled, but you may request a return based on eligibility.
Our Commitment to Quality
At Triumph TCG, we are committed to providing authentic Pokémon cards and a reliable shopping experience. Every product is carefully checked before shipping to minimize issues.
When you buy Pokémon cards online from us, you can trust that quality and customer satisfaction are our top priorities.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Final Note
By placing an order and choosing to buy Pokémon cards online from Triumph TCG, you agree to this Refund & Returns Policy.